• Provides online access to your most recent bills and payments
• Allows access to pay your bill
• View usage history
• Setup bill and payment alerts via SMS text messaging

Our free contactless options allow you to securely:

• Pay your bill anytime and anywhere
• Monitor your utility usage
• Receive important notifications and alerts
• Set up Autopay using your checking account
• And more!

To sign up for the Customer Portal you must first register online.

To register for the Customer Portal, you'll need:

• 12 digit FEC account number (printed at the top left of your bill)
• 1 of the following (last 4 digits of the primary account holder’s social security number, current statement amount or phone number)
• Valid e-mail address

If you provide the correct information a verification email will be sent.  Once verified, access to the Online Customer Portal will be processed immediately.  If you experience issues during sign-up please call 256-332-2730 for assistance.

Franklin Electric Cooperative's Customer Portal is the only official way to pay your utility bill online. If you pay through a third party, the funds do not come directly to FEC and can result in a late payment or disconnection.

Avoid missed payments - SIGN UP for Autopay!

When you enroll in Autopay, using your checking or savings account information, your bill will be paid on your due date.

To enroll in Autopay:

• Log in to the Customer Portal
• Select "Make a Payment"
• Select "Enable Autopay"
• Complete the prompts and your Autopay enrollment is done!

 To sign up for Bank Draft please fill out the attached form and either bring in person or mail to:

FRANKLIN ELECTRIC - Russellville
P O BOX 10
RUSSELLVILLE, AL 35653

FRANKLIN ELECTRIC - Red Bay
P O BOX 386
RED BAY, AL 35582

RUSSELLVILLE OFFICE

225 W Franklin Street
Russellville, AL 35653

Mailing Address:

P.O. Box 10
Russellville, AL 35653

RED BAY OFFICE

904 4th Street NW
Red Bay, AL 35582

Mailing Address:

P.O. Box 386
Red Bay, AL 35582