Pay Your Bill

• Pay your bill anytime and anywhere
• Provides online access to your most recent bills and payments, monitor your utility usage
• Allows access to pay your bill
• Receive important notifications and alerts
• Setup bill and payment alerts via SMS text messaging
• Set up Autopay using your checking account

Online Per Transaction Convenience Fees:
Debit/Credit Card $3.25

ACH/Electronic Check $1.50

To sign up for the Customer Portal you must first register online.

To register for the Customer Portal, you’ll need:

• 12 digit FEC account number (printed at the top left of your bill)
• 1 of the following (last 4 digits of the primary account holder’s social security number, current statement amount or phone number)
• Valid e-mail address

If you provide the correct information a verification email will be sent.  Once verified, access to the Online Customer Portal will be processed immediately.  If you experience issues during sign-up please call 256-332-2730 for assistance.
Franklin Electric Cooperative’s Customer Portal is the only official way to pay your utility bill online. If you pay through a third party, the funds do not come directly to FEC and can result in a late payment or disconnection.

When you enroll in Autopay, using your checking or savings account information, your bill will be paid on your due date.

To enroll in Autopay:

• Log in to the Customer Portal
• Select “Make a Payment”
• Select “Enable Autopay”
• Complete the prompts and your Autopay enrollment is done!