1. Pay Online or Pay by Phone using our Automated System Call 1-800-470-1529                     Beginning September 1, 2021 ALL Online & Phone Payment Convience Fees Will Be WAIVED                  We strive to work with our members in any way that we can, if you have experienced a financial hardship due to the current COVID-19 pandemic please call our office to discuss available options.                               

Online Customer Payment Portal

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Why Sign Up for the Customer Portal?

• Provides online access to your most recent bills and payments
• Allows access to pay your bill
• View usage history
• Setup bill and payment alerts via SMS text messaging

Pay your Franklin Electric Cooperative electric bill from anywhere with our simple and secure online Customer Payment Portal!

The Customer Payment Portal provides members the convenience to access account information online.  Members can create an account or select the “Make a One-Time Payment” option to pay electric bills (12 digit FEC Account Number & account validation information required).

How to Get Started?

To sign up for the Customer Portal you must first register online. To register for the Customer Portal, you'll need:
• 12 digit FEC account number (the first 6 digits are your location number – the next 6 digits are your customer number)
• 1 of the following (last 4 digits of the primary account holder’s social security number, current statement amount or phone number)
• Valid e-mail address

If you provide the correct information a verification email will be sent.  Once verified, access to the Online Customer Portal will be processed immediately.  If you experience issues during sign-up please call 256-356-9709 ext. 201 for assistance.

To get started click the enrollment button below.

Methods Accepted

  • Cash
  • Check
  • Money Order
  • EFT - Bank Draft
  • Credit or Debit Card(Visa, Mastercard, Discover, American Express) accepted Online or By Phone ONLY *Convenience Fee WAIVED beginning Sept. 1, 2021
  • ACH/eCheck accepted Online or By Phone ONLY *Convenience Fee WAIVED beginning Sept. 1, 2021

 To sign up for Bank Draft please fill out the attached form and either bring in person or mail to:

P O BOX 10

P O BOX 386
RED BAY, AL 35582

Credit cards

Pay By Phone

Vintage Phone

To pay your Franklin Electric Cooperative bill using our automated phone system

Call:  800-470-1529


Methods Accepted:

  • Credit or Debit Card (Visa, Mastercard, Discover, American Express)
  • ACH/eCheck

Payment Locations


225 W Franklin Street
Russellville, AL 35653


Mailing Address:

P.O. Box 10
Russellville, AL 35653


904 4th Street NW
Red Bay, AL 35582


Mailing Address:

P.O. Box 386
Red Bay, AL 35582