1. Pay Online or Pay by Phone using our Automated System Call 1-800-470-1529                    We strive to work with our members in any way that we can, if you have experienced a financial hardship due to the current COVID-19 pandemic please call our office to discuss available options.                               

You'll like our convenient payment options

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Why Sign Up for the Customer Portal?

• Provides online access to your most recent bills and payments
• Allows access to pay your bill
• View usage history
• Setup bill and payment alerts via SMS text messaging

Convenient payment options with our easy account management tools. Pay from home, your smart phone or tablet with our Customer Portal!

Our free contactless options allow you to securely:

  • Pay your bill anytime and anywhere
  • Monitor your utility usage
  • Receive important notifications and alerts
  • Set up Autopay using your checking account
  • And more!

How to Get Started?

To sign up for the Customer Portal you must first register online.

To register for the Customer Portal, you'll need:

  • 12 digit FEC account number (printed at the top left of your bill)
  • 1 of the following (last 4 digits of the primary account holder’s social security number, current statement amount or phone number)
  • Valid e-mail address

If you provide the correct information a verification email will be sent.  Once verified, access to the Online Customer Portal will be processed immediately.  If you experience issues during sign-up please call 256-332-2730 for assistance.

Franklin Electric Cooperative's Customer Portal is the only official way to pay your utility bill online. If you pay through a third party, the funds do not come directly to FEC and can result in a late payment or disconnection.

 

Avoid missed payments - SIGN UP for Autopay!

When you enroll in Autopay, using your checking or savings account information, your bill will be paid on your due date.

To enroll in Autopay:

  • Log in to the Customer Portal
  • Select "Make a Payment"
  • Select "Enable Autopay"
  • Complete the prompts and your Autopay enrollment is done!

Methods Accepted

  • Cash
  • Check
  • Money Order
  • EFT - Bank Draft
  • Credit or Debit Card(Visa, Mastercard, Discover, American Express)
  • ACH/eCheck accepted Online or By Phone ONLY

 To sign up for Bank Draft please fill out the attached form and either bring in person or mail to:

FRANKLIN ELECTRIC - Russellville
P O BOX 10
RUSSELLVILLE, AL 35653

FRANKLIN ELECTRIC - Red Bay
P O BOX 386
RED BAY, AL 35582

Credit cards

Pay By Phone

Vintage Phone

To pay your Franklin Electric Cooperative bill using our automated phone system

Call:  800-470-1529

 

Methods Accepted:

  • Credit or Debit Card (Visa, Mastercard, Discover, American Express)
  • ACH/eCheck

Payment Locations

RUSSELLVILLE OFFICE

225 W Franklin Street
Russellville, AL 35653

 

Mailing Address:

P.O. Box 10
Russellville, AL 35653

RED BAY OFFICE

904 4th Street NW
Red Bay, AL 35582

 

Mailing Address:

P.O. Box 386
Red Bay, AL 35582