You’ll like our convenient payment options
Why Sign Up for the Customer Portal?
• Provides online access to your most recent bills and payments
• Allows access to pay your bill
• View usage history
• Setup bill and payment alerts via SMS text messaging
*Online Per Transaction Convenience Fees:
Debit/Credit Card $3.25
ACH/Electronic Check $1.50
Convenient payment options with our easy account management tools. Pay from home, your smart phone or tablet with our Customer Portal!
Our free contactless options allow you to securely:
- Pay your bill anytime and anywhere
- Monitor your utility usage
- Receive important notifications and alerts
- Set up Autopay using your checking account
- And more!
How to Get Started?
To sign up for the Customer Portal you must first register online.
To register for the Customer Portal, you’ll need:
- 12 digit FEC account number (printed at the top left of your bill)
- 1 of the following (last 4 digits of the primary account holder’s social security number, current statement amount or phone number)
- Valid e-mail address
If you provide the correct information a verification email will be sent. Once verified, access to the Online Customer Portal will be processed immediately. If you experience issues during sign-up please call 256-332-2730 for assistance.
Franklin Electric Cooperative’s Customer Portal is the only official way to pay your utility bill online. If you pay through a third party, the funds do not come directly to FEC and can result in a late payment or disconnection.
Avoid missed payments – SIGN UP for Autopay!
When you enroll in Autopay, using your checking or savings account information, your bill will be paid on your due date.
To enroll in Autopay:
- Log in to the Customer Portal
- Select “Make a Payment”
- Select “Enable Autopay”
- Complete the prompts and your Autopay enrollment is done!
Methods Accepted
- Cash
- Check
- Money Order
- EFT – Bank Draft
- Credit or Debit Card(Visa, Mastercard, Discover, American Express)
To sign up for Bank Draft please fill out the attached form and either bring in person or mail to:
FRANKLIN ELECTRIC – Russellville
P O BOX 10
RUSSELLVILLE, AL 35653
FRANKLIN ELECTRIC – Red Bay
P O BOX 386
RED BAY, AL 35582
Pay By Phone
To pay your Franklin Electric Cooperative bill using our automated phone system
Call: 800-470-1529
Methods Accepted:
- Credit or Debit Card (Visa, Mastercard, Discover, American Express)
- ACH / Electronic Check
*Per Transaction Convenience Fees:
Debit/Credit Card $3.25
ACH/Electronic Check $1.50
Payment Locations
RUSSELLVILLE OFFICE
225 W Franklin Street
Russellville, AL 35653
Mailing Address:
P.O. Box 10
Russellville, AL 35653
RED BAY OFFICE
904 4th Street NW
Red Bay, AL 35582
Mailing Address:
P.O. Box 386
Red Bay, AL 35582