You’ll like our convenient payment options

customer portal ad

Why Sign Up for the Customer Portal?

• Provides online access to your most recent bills and payments
• Allows access to pay your bill
• View usage history
• Setup bill and payment alerts via SMS text messaging

*Online Per Transaction Convenience Fees:
Debit/Credit Card $3.25
ACH/Electronic Check $1.50

Convenient payment options with our easy account management tools. Pay from home, your smart phone or tablet with our Customer Portal!

Our free contactless options allow you to securely:

  • Pay your bill anytime and anywhere
  • Monitor your utility usage
  • Receive important notifications and alerts
  • Set up Autopay using your checking account
  • And more!

How to Get Started?

To sign up for the Customer Portal you must first register online.

To register for the Customer Portal, you’ll need:

  • 12 digit FEC account number (printed at the top left of your bill)
  • 1 of the following (last 4 digits of the primary account holder’s social security number, current statement amount or phone number)
  • Valid e-mail address

If you provide the correct information a verification email will be sent.  Once verified, access to the Online Customer Portal will be processed immediately.  If you experience issues during sign-up please call 256-332-2730 for assistance.

Franklin Electric Cooperative’s Customer Portal is the only official way to pay your utility bill online. If you pay through a third party, the funds do not come directly to FEC and can result in a late payment or disconnection.

Avoid missed payments – SIGN UP for Autopay!

When you enroll in Autopay, using your checking or savings account information, your bill will be paid on your due date.

To enroll in Autopay:

  • Log in to the Customer Portal
  • Select “Make a Payment”
  • Select “Enable Autopay”
  • Complete the prompts and your Autopay enrollment is done!

Methods Accepted

  • Cash
  • Check
  • Money Order
  • EFT – Bank Draft
  • Credit or Debit Card(Visa, Mastercard, Discover, American Express)

To sign up for Bank Draft please fill out the attached form and either bring in person or mail to:

P O BOX 10

P O BOX 386
RED BAY, AL 35582

payment method

Pay By Phone

phone payment

To pay your Franklin Electric Cooperative bill using our automated phone system

Call: 800-470-1529

Methods Accepted:

  • Credit or Debit Card (Visa, Mastercard, Discover, American Express)
  • ACH / Electronic Check

*Per Transaction Convenience Fees:
Debit/Credit Card $3.25
ACH/Electronic Check $1.50

Payment Locations


225 W Franklin Street
Russellville, AL 35653

Mailing Address:

P.O. Box 10
Russellville, AL 35653


904 4th Street NW
Red Bay, AL 35582

Mailing Address:

P.O. Box 386
Red Bay, AL 35582